Claims

Who's handling our claim?

We understand that claims processing is just one of the many hats that Risk Managers wear. ICRMP's Claims Department will assist you in the performance of this responsibility. Our staff is comprised of highly qualified personnel to be of service to our members in the handling of claims.

Claims Manager

Scott Oldham  is responsible for the overall operation of the Claims Department. He provides direct supervision for all department staff, develops and implements claim handling procedures and ensures that claims are being handled with courtesy and professionally. Scott has many years of experience in handling claims and will ensure membership dollars are used conservatively.

Senior Claims Specialist

Randall Spencer  is located in Boise and primarily serves southern Idaho. Randall has been in the insurance business for over 20 years. He has developed an expertise in investigating claims, analyzing damages and liability, and coverage issues.

Senior Claims Specialist

George Blickenstaff  lives in Kellogg and provides claim services to our members in the northern part of the state. He has over 15 years of experience in the insurance industry. He is a former Alaska State Trooper and has served on the Kellogg School District Board. George's work and volunteer experience brings a wealth of knowledge to ICRMP in the area of law enforcement and school operations.

Senior Claims Specialist

Jeff Boice has 27 years of claims experience and is an expert in the areas of Litigation Management and serious bodily injury claims. Jeff not only handles complex claims, but has served as a training expert in claims best practices.

Claims Specialist

Carol Lukesh handles claims from all over Idaho. Carol has over 15 years of experience handling public entity property damage and liability claims. Prior to ICRMP, she worked as a Recovery Specialist for banks here in Idaho. Carol's ability to work with people in difficult situations is critical to resolving a wide variety of tort claims against ICRMP members.

Claims Specialist

Kimberly Shoen has over 15 years of insurance operations and claims experience. She has over a decade of experience specifically handling public entity claims. Kim is an Idaho native and a licensed pilot.